Credit Card Interest Rates: A Survey

Credit card interest rates and other factors rated by JD Power’s latest consumer survey:

You can get full ratings directly from JD Power’s Credit Card Satisfaction Survey, but here are the banks that got at least four out of five stars in each category rated in the JD Powers 2009 survey of credit card customer satisfaction:

  • Fees (including interest rates): National City (5), US Bank, Discover Card, Fifth Third, Amex, Welles Fargo (all got 4 stars).
  • Billing and Payment Process: National City, Discover (both got 5, no bank got 4).
  • Rewards: Barclays, Chase, Discover, National City

Remember that this is based on a customer survey, not a comprehensive comparison of cards.   According to JD Powers, many customers do not know their current interest rates, and most of them have limited experience with credit card issuers. Nevertheless, this list can be helpful when you are thinking about getting a new card.

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